Our Core Principles
Our Core Principles guide our efforts and the secure personal banking services we provide to you. Through personalized, on-call Client Services and premier online checking, savings, and lending products, we are able to take care of your financial needs so you can focus on what matters most in your life. Our goal at Virtus Bank is to set the standard for financial freedom.
With trust acting as the foundation of all relationships, our top priority is earning your trust by honoring our commitments and delivering premier online banking services. We are committed to your personal and financial satisfaction, security, and success. And as a financial institution, we take great care to honor and respect your privacy.
We value outstanding talent; therefore, we have created a strong company culture of contribution through high-performance teams. You expect us to meet our goals, and we hold ourselves to a higher standard of excellence to go beyond expected results – these values translate into superior service for you.
Going above and beyond what is expected shows our dedication and our responsibility to you as a member of Virtus Bank. Your dedicated Relationship Manager is responsible and focused on ensuring that your individual needs are met. We take ownership of any concern you may have and work to find a resolution that will make things right - this brings you truly best-in-class customer service.
We appreciate you and your family, not only as our clients, but as a part of the Virtus family. We care to remember the small details, the little things that make you feel taken care of, and we strive to ensure you feel valued in every interaction. We also value your input on these matters and understand the need for the personal touch on this financial relationship.
Time is a valuable resource and we understand time is at the forefront of your mind. You expect service in a timely manner, which is why Virtus Bank offers secure digital lending and other banking solutions through our online and mobile banking capabilities. Plus, your dedicated Relationship Manager is on call to assist you with your banking needs.
The central principle of Virtus Bank is to provide uncompromising and dedicated banking and concierge financial services to our clients. Our success is measured by your personal satisfaction – you are the focus of our efforts. Without your satisfaction and success, we are just another bank. Let us be the bank you trust in your life and see how we can provide the premier personal banking services you want and expect.
Bank with the Best
Virtus Bank is the premier, concierge banking brand of BofI Federal Bank, offering secure online banking services, fully FDIC-insured. BofI Federal Bank is a diversified financial services company with over $8.2 billion in assets and has led the financial industry in providing innovative banking and lending products. Virtus Bank, its parent financial institution, BofI Federal Bank, and its sister bank, Bank of Internet USA are headquartered in San Diego, California.
BofI Federal Bank and BofI Holding, Inc.
BofI Holding, Inc. ("BofI") is the holding company for BofI Federal Bank. BofI Holding, Inc.'s common stock is listed on the NASDAQ Global Select Market under the symbol "BOFI" and is a component of the Russell 2000® Index and the S&P SmallCap 600 Index. For more information on BofI Federal Bank, please visit www.bofifederalbank.com.